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ANZ Bank Faces A$240 Million Penalty for Bond Deal Misconduct and Customer Service Failures

Examining the Consequences of ANZ's Recent Regulatory Breaches

ANZ Bank Faces A$240 Million Penalty for Bond Deal Misconduct and Customer Service Failures?w=400
ANZ Group, Australia's fourth-largest bank, has agreed to pay a record A$240 million ($159.5 million) in penalties following investigations by the Australian Securities and Investments Commission (ASIC) for major misconduct.
The violations include acting unconscionably during a A$14 billion government bond deal in April 2023, which the regulator says led to A$26 million in lost government funds.
ANZ’s improper trading placed downward pressure on bond prices, undermining government funding.
Additionally, systemic customer service failures were revealed, including charging fees to thousands of deceased customers and not delivering promised interest to new account holders due to system flaws.

This marks the 11th civil penalty action by ASIC against ANZ since 2016, with total penalties exceeding A$310 million. The bank admitted wrongdoing in each case. CEO Nuno Matos plans major operational changes, with a remediation strategy costing A$150 million due by September 2026. Chair Paul O'Sullivan issued an apology, acknowledging the bank's failure to uphold customer trust. These developments come amid ANZ’s announcement of 3,500 job cuts, prompting legal action from the Finance Sector Union. The settlement still requires Federal Court approval.

For customers and stakeholders, these revelations are concerning. They highlight the importance of transparency and ethical conduct in banking operations. ANZ's commitment to rectifying these issues and implementing systemic changes will be crucial in rebuilding trust and ensuring compliance with regulatory standards.

In the broader context, this case underscores the need for robust oversight and accountability within the financial sector. It serves as a reminder for all financial institutions to prioritize customer interests and adhere to ethical practices to maintain the integrity of the banking system.

Published:Sunday, 5th Oct 2025
Source: Paige Estritori

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